SALESFORCE-SALES-REPRESENTATIVE PRACTICE GUIDE, SALESFORCE-SALES-REPRESENTATIVE RELATED CERTIFICATIONS

Salesforce-Sales-Representative Practice Guide, Salesforce-Sales-Representative Related Certifications

Salesforce-Sales-Representative Practice Guide, Salesforce-Sales-Representative Related Certifications

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Salesforce Salesforce-Sales-Representative Exam Syllabus Topics:

TopicDetails
Topic 1
  • Planning: In this topic, Salesforce Sales Professionals examine the elements of territory planning, such as account segmentation and prioritization. The focus of this topic is on creating approaches to engage key accounts effectively and developing robust business relationships with essential roles and personas.
Topic 2
  • Deal Management: Salesforce Sales Professionals learn to qualify prospects and progress them through sales stages. In this topic, emphasis is placed on understanding customer goals, challenges, and initiatives to present tailored value propositions. Identifying obstacles, gaining commitment, and finalizing contracts are integral steps to successful deal management, a crucial focus area of the exam.
Topic 3
  • Pipeline Management: In this topic, Salesforce Sales Professionals develop skills to generate and evaluate pipeline opportunities. Candidates also focus on analyzing pipeline health insights. It ensures data integrity, improves relevance, and enables accurate stage progression. These competencies underpin successful pipeline management strategies, measured in the Salesforce Certified Sales Representative Exam.

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Salesforce Certified Sales Representative Sample Questions (Q85-Q90):

NEW QUESTION # 85
How can the sales rep work with marketing to improve the health of their pipeline?

  • A. Focus on behaviors and attributes that define a quality lead.
  • B. Expand the number of channels to reach more prospects.
  • C. Broaden the scope of the prospect profile.

Answer: A

Explanation:
Focusing on behaviors and attributes that define a quality lead is a way that the sales rep can work with marketing to improve the health of their pipeline. A quality lead is a prospect who has shown interest in the product, has a need or problem that the product can solve, has the authority and budget to make a purchase decision, and is ready to buy within a reasonable time frame. Focusing on quality leads helps to increase conversion rates, reduce salescycles, and optimize resources.References:https://www.salesforce.com/resources
/articles/lead-generation/#lead-generation-strategies


NEW QUESTION # 86
How should a sales representative identify and generate new additions to the pipeline?

  • A. Conduct product demos.
  • B. Provide customer support.
  • C. Attend industry conferences.

Answer: C

Explanation:
Attending industry conferences is how a sales rep should identify and generate new additions to the pipeline. A pipeline is a set of opportunities or potential customers that a sales rep is pursuing or managing in order to close sales. Attending industry conferences helps to network with prospects or customers who are interested or involved in the same field or market as the sales rep, as well as to showcase their products or services, generate leads, and build relationships.


NEW QUESTION # 87
Which sales quota measurement focuses on the end result rather than the relationship with the customer?

  • A. Leadconversion rate
  • B. Onsite visits
  • C. Calls made

Answer: A

Explanation:
A sales quota is a target or goal that a sales representative or a sales team is expected to achieve within a given period of time. Sales quotas can be measured by different criteria, such as revenue, profit, units sold, market share, or customer satisfaction. A lead conversion rate is the percentage of leads that become customers. This is a sales quota measurement that focuses on the end result rather than the relationship with the customer, as itreflects the final outcome of the sales process. The other options are sales quota measurements that focus on the relationship with the customer, as they reflect the activities and interactions that the sales representative or the sales team performs to engage and nurture the leads. References:
* Cert Prep: Salesforce Certified Sales Representative, unit "Assess Risks and Opportunities"
* [Sales Rep Training], unit "Create Effective Selling Habits"
* Salesforce Certified Sales Representative Exam Guide, section "Assess Risks and Opportunities"


NEW QUESTION # 88
A sales representative is strategizing on how to most effectively communicate with a key prospect.
Which approach should they take?

  • A. Send emails to the prospect less frequently.
  • B. Repeat key messaging to make sure it lands with the prospect.
  • C. Provide unique selling points to the prospect that add value each time.

Answer: C

Explanation:
Providing unique selling points to the prospect that add value each time is the approach that the sales rep should take to communicate with a key prospect. A unique selling point is a feature or benefit of the product that distinguishes it from competitors and appeals to the prospect's pain points or needs. Providing unique selling points helps to show how the product can help the prospect succeed and grow, as well as to persuade them to take action.


NEW QUESTION # 89
A new sales representative is taking over an account and has a goal to develop a relationship with the key stakeholders previously managed by a different sales rep.
What is the first step to building trust with these stakeholders?

  • A. Use a multi-channel approach to present an update on current product offerings.
  • B. Set up an introductory meeting and explain the reason for the transition.
  • C. Review records the previous rep left to understand the needs of the stakeholders.

Answer: B

Explanation:
The first step to building trust with the key stakeholders of an account that is being taken over by a new sales representative is to set up an introductory meeting and explain the reason for the transition. This shows respect and transparency, and helps to establish rapport and credibility with the stakeholders. The new sales representative should also express appreciation for the opportunity to work with them, and demonstrate enthusiasm and confidence. The introductory meeting is a chance to learn more about the stakeholders' roles, expectations, goals, and challenges, and to communicate how the new sales representative can add value and support them. Reference: [Sales Rep Training: Plan for Success], [Cert Prep: Salesforce Certified Sales Representative: Plan for Success]


NEW QUESTION # 90
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